Wellness-Lounge Bonn im Hilton Bonn

Information about appointments and treatments

To have the most relaxing spa experience possible we would like to ask you to follow these essential rules:

Please tell us not later than shortly before the start of the treatment about any allergies, intolerances, physical conditions and contraindications you might be suffering from.

Please turn off your cell phone. An undisturbed atmosphere is essential for the treatment. Not only will a ring tone or vibration be uncomfortable, it can also disturb your relaxed mood permanently because then your thoughts will keep circling around the possible reasons for the call.

All appointments are binding. Therefore we ask you to notify us by phone or email at least 24 hours in advance if you cannot make an appointment. Otherwise we are forced  to charge you with a fixed rate of 50% of the treatment price. This also applies to treatment coupons. Missed appointments without cancelling will be charged with the full rate.

Please try to be on time. We may be forced to subtract delays from your treatment's time, so we can guarantee subsequent customers for their appointments to begin on schedule.

Please also observe our General Terms and Conditions.